Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please contact us directly at: Our Support Portal, we are happy to answer!
Pre-Sales Questions
Yes, it is.
Yes, we do.
For templates which are purchased from BigCommerce marketplace: No refund applied.
Theme Questions
Yes, our theme supports BigCommerce Page Builder
Our theme is being sold on BigCommerce Marketplace, you will install theme automatically
After you already have installed theme into your store, you can follow Theme Documentation to set up theme on your store.
If you have any questions, please contact us directly at: Our Support Portal, we are happy to answer!
Yes you will get free Bigcommerce theme update in the future when the latest version is available. Please check back our Bigcommerce Theme’s Change Log for more details.
Yes, we integrated Google Rich Snippet into our premium bigcommerce templates so your store will be friendly with SEO.
Yes we do. The service costs $149. We will install the Bigcommerce themes on a sample store and put your data (text/images) into this sample store then you can review how it looks. When you feel happy with the sample store, we will do the installation on your real store. This process will avoid the down time of your real store. Please find out more information about our Bigcommerce Installation Service below:
If you have any questions, please contact us directly at: Our Support Portal, we are happy to answer!
Single Domain License allows you to use the purchased Bigcommerce theme and/or extension on a single domain (website). All our Bigcommerce themes & templates and addons come with Single Domain License. If you would like to use the Bigcommerce themes/addons for multiple domains, please contact us at Our Support Portal for more details!
Please contact us at: Our Support Portal, we will support you ASAP
We’re available from Monday – Friday 08:00 A.M. to 05:30 P.M. (GMT+7 / Asia), Saturday and Sunday Closed.
We will try our best to reply your emails as soon as possible. However, we will prioritise email regarding Theme features and issues.
– We will reply your email regarding Theme features and issues within 24 hours.
– Regarding emails about Bigcommerce template customisation, we will reply you within 48 hours (but normally much sooner).
** Please feel understanding: we’re living & working in a different time zone (GMT+7/Asia). Therefore, if you have any questions/troubles. Please contact us directly at: Our Support Portal and then we will reply for you ASAP.
All our premium Bigcommerce themes & templates are compatible with Bigcommerce Product Filtering (Faceted Search).
Unable to find satisfactory answers? Contact Support
